We accept refunds and exchanges.
Our policy lasts 14 days after delivery. If 14 days have gone by since the delivery of products, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. We only accept returns if the product you receive is not as described or low quality and is damaged
There are certain situations where only partial refunds are granted:
- Product with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
For some products in case of manufacturing defect the complain should be reported to Rayana Stores International within 10 days (the information is provided in the respective product pages) or the manufacturer won’t accept exchange or return.
For other products where the information for 10 days complain reporting is not provided the customer can complain for manufacturing defect up to 14 days after delivery. Rayana Stores International will refund or exchange depending upon the information provided and customer needs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. For some products, you can keep the products and accepts to get your refund. For that contact firstname.lastname@example.org. If the product is eligible for this system you’ll be notified via email.
If you are approved, then your refund will be processed, and a credit will original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Both regular priced items & sale items may be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org we will provide you with further details on how to do the exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and unfortunately, they will find out about your return.
To return your product, you should contact Rayana Stores International at email@example.com to get further instruction.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable. If you receive a refund, the cost of return shipping will be provided in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.